System Administrator L0

Job match score Early Applicant Keyskills Location Work Experience Job description Job Summary Job title: Junior System Admin Experience: Fresher Location: Chennai (Work from Office) Employment Type: Full Time We are looking for an IT Support Executive to handle front-end IT support at our Chennai office, serving approximately 200+ employees with 90 average daily on-site users. This role is the first point of contact for all end-user IT requests from password resets to workstation setup to basic troubleshooting. The ideal candidate is approachable, responsive, and reliable. You should be comfortable handling a high volume of requests, updating tickets promptly, and escalating issues. Key Responsibilities End-User Support Ticketing (50%) Serve as the first point of contact for all IT support requests at the Chennai office Handle ticket queue in Zoho Desk log, categorize, resolve, and close tickets within defined SLAs Resolve common issues: password resets, account unlocks, printer/scanner problems, connectivity issues, email setup Update every ticket with resolution notes before closing no ticket closed without documentation Escalate unresolved issues to L1/L2 team members with clear details of troubleshooting already done B. Workstation Device Management (25%) Set up workstations for new joiners desk, system, peripherals, software installation, access verification Handle laptop/desktop hardware issues coordinate with Store team for repairs or replacement Assist with conference room setup, video conferencing equipment, and AV support Manage peripheral inventory keyboards, mice, monitors, cables, adapters Support employee offboarding collect devices, verify asset returns, update records C. Access Account Support (15%) Assist with basic access requests Wi-Fi setup, VPN configuration, email setup on mobile devices Support access card provisioning and basic onboarding IT tasks under guidance from L1/L2 team Maintain a log of all access changes and new joiner setups for audit compliance D. Office IT Facility Support (10%) Ensure printers, scanners, and shared devices are operational across all floor areas Report and follow up on network or infrastructure issues with the technical team Support basic housekeeping of IT assets stickering, labelling, organizing IT store Assist with any ad-hoc IT tasks assigned by the IT Operations Lead Required Skills and Experience Must Have 0-1 year experience in IT helpdesk, desktop support, or similar role (freshers with strong aptitude considered) Bachelors degree in IT, Computer Science, or related field Basic knowledge of Windows 11, MS Office, email clients, and common enterprise applications Ability to troubleshoot basic hardware and software issues Good communication skills in English and Tamil Comfortable handling a high volume of user requests in a fast-paced environment Reliable, punctual, and responsive this role requires consistent on-site presence Good to have Experience with ticketing systems Basic understanding of Active Directory user accounts, password resets Experience with endpoint management tools Any IT-related certification or diploma This is a front-facing role. The right person must be approachable, responsive, and dependable: Responsive acts on requests quickly, doesnt let tickets sit unattended User-friendly communicates clearly with non-technical users without jargon Reliable attendance consistent on-site presence is essential for front-end support Documentation habit updates tickets and records without being reminded Team player works well with L1/L2 team, escalates cleanly, and follows through Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate, Diploma in Any Specialization PG: Any Postgraduate read more Key Skills MS OfficeWindowsActive directoryOperationsHousekeepingComputer scienceFront endEnterprise applicationsMICEVideo conferencing Report this job