Tech Developer - D&C Project Controls Program

Job match score Early Applicant Keyskills Location Work Experience Job description Job Summary The Project Intake Developer serves as the technical backbone of the Design Construction (DC) Project Controls Programs intake platform. This role is responsible for the end-to-end management of the Project Intake product - from maintaining platform stability and resolving customer-reported issues, to designing and delivering feature upgrades that enhance the user experience. The Developer operates at the intersection of software engineering, customer support, and product delivery, ensuring the intake platform remains reliable, performant, and aligned with evolving business needs across AMER, EMEA, and APAC regions. A core function of this role is translating customer feedback and operational pain points into actionable technical improvements, managing the product backlog, and communicating platform changes clearly and proactively to stakeholders. The Developer is expected to own the full product lifecycle - triaging defects, shipping enhancements, maintaining data integrity, and building trust with customers through transparent, timely communication about whats changing and why. Key Responsibilities Customer Complaint Management Issue Resolution Serve as the technical point of contact for customer-reported issues, bugs, and service disruptions related to the Project Intake platform. Triage, diagnose, and resolve platform defects - performing root-cause analysis and implementing permanent fixes to prevent recurrence. Maintain a structured issue-tracking workflow (using SIM, or equivalent ticketing systems) to ensure all customer complaints are logged, prioritized, and resolved within defined SLAs. Analyze complaint trends and recurring issues to identify systemic platform weaknesses and inform the product improvement roadmap. Communicate resolution timelines and status updates to affected customers and stakeholders in a clear, empathetic, and professional manner. Feature Upgrades Product Development Own the product backlog for the Project Intake platform - gathering requirements from customers, intake coordinators, analysts, and leadership to prioritize feature enhancements. Design, develop, test, and deploy new features and functionality that improve intake workflows, data capture accuracy, and user experience. Leverage AI-enabled tools and platforms (e.g., Amazon Q, Amazon Quick Suite, internal ML/NLP solutions) to build intelligent automation into the intake product - including smart routing, auto-classification, and predictive triage capabilities. Collaborate with UX/UI stakeholders to ensure feature designs are intuitive, accessible, and aligned with customer needs. Conduct user acceptance testing (UAT) with key stakeholders and iterate based on feedback before production release. Develop and maintain APIs and integrations that connect the intake platform with downstream project execution systems, reporting tools, and data warehouses. Platform Maintenance Reliability Ensure the ongoing stability, performance, and security of the Project Intake platform through proactive monitoring, patching, and infrastructure management. Manage platform deployments, version control, and release cycles - maintaining a clean CI/CD pipeline and minimizing downtime during updates. Conduct regular code reviews, technical debt assessments, and performance optimization to maintain platform health and scalability. Maintain comprehensive technical documentation - including system architecture diagrams, runbooks, deployment procedures, and configuration guides. Implement and monitor data validation rules, error handling, and logging to ensure data integrity across the intake pipeline. Establish and maintain disaster recovery procedures and backup protocols for platform data and configurations. Change Communication Customer Engagement Develop and execute a structured change communication plan for all platform updates - including feature releases, bug fixes, scheduled maintenance, and deprecations. Create clear, customer-facing release notes, knowledge base articles, FAQs, and training materials that explain whats changing, why, and how it impacts users. Dashboard Development Data Visualization Design, build, and maintain interactive dashboards (using QuickSight, or similar tools) that provide real-time visibility into intake KPIs - including time-to-assignment, SLA adherence, request completion rates, routing accuracy, and workload distribution across AMER, EMEA, and APAC regions. Develop self-service reporting solutions that enable stakeholders and leadership to explore intake data independently. Create executive-ready visualizations and narratives that translate complex data into clear, compelling stories for DC Project Controls leadership. Continuously iterate on dashboard design based on user feedback, evolving business needs, and new data sources. Data Analysis, Improvement Insight Generation Analyze intake data across project types (new construction, renovations, and small-scale projects) to identify volume trends, bottlenecks, cycle-time variances, and resource allocation patterns. Proactively assess data quality and integrity - identifying inconsistencies, gaps, duplicates, and classification errors within intake datasets and recommending corrective actions. Develop and implement data cleansing, standardization, and enrichment processes to improve the reliability and usability of intake data over time. AI Tool Utilization Automation Leverage in-house AI tools and platforms (e.g., Amazon Q, Amazon Quick Suite, internal ML/NLP solutions) to automate request triage, classification, and preliminary routing recommendations. Monitor and validate AI-triage output quality - flagging misclassifications, calibrating confidence thresholds, and providing feedback loops to improve model accuracy over time. Design and implement AI-assisted workflows for document review, scope extraction, and compliance gap identification within intake submissions. Process Optimization Continuous Improvement Use data analysis, customer feedback, and AI insights to identify inefficiencies in intake workflows and propose evidence-based improvements. Develop and refine scoring models, routing criteria, and prioritization frameworks grounded in historical performance data. Contribute to the establishment and monitoring of service level agreements (SLAs) and performance benchmarks. Required Qualifications Experience 4-6 years of experience in software development, platform engineering, or technical product management within corporate real estate, facilities management, design construction, or professional services environments. Proven track record of managing customer complaints and translating user feedback into product improvements. Experience designing and building dashboards and performance reports that drive operational decision-making. Proven track record of improving data quality and using data to drive process improvement. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Role: Full Stack Developer Industry Type: Real Estate Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Customer engagementCustomer supportData analysisSQLTicketingProcess improvementWorkflowJavascriptAutomationOperations Report this job